Senior Client Engagement Officer, ACT, 6 Months - Information & Communication Technology
Back to results

Senior Client Engagement Officer, ACT, 6 Months

Location:
Canberra
All Canberra
Work Type:
Contract
Salary:
to
  • Commitment to Client-Centered Service
  • Assessment and Service Delivery
  • Analytical and Problem-Solving Skills
Key Accountabilities
  • Engage and build rapport with a diverse range of clients and stakeholders, both internal and external.
  • Undertake assessments of applications for housing assistance in accordance with the principles of client centred service delivery.
  • Match resources to client’s needs and circumstances.
  • Apply legislation and policy within a human services environment.
  • Provide clients with timely information and referrals.
  • Prepare written material related to assessments, resource allocation, decision making and other government requirements.
  • Maintain sound record keeping practices.
  • Work within and support the work of a small team.
  • Represent the organisation in a range of departmental, government and community forums.
 
Key Requirements 
  • Demonstrated commitment to high Quality, client centred service delivery to a diverse and complex client population, and the ability to engage and build rapport with clients including a sound understanding of the client group and why they may need housing assistance
  • Demonstrated ability to assess, match and deliver services to a diverse client group who demonstrate high, complex and priority needs.
  • Proven analytical and problem-solving skills of a high order including the ability to research, interpret and apply legislation, regulations and other guideline material relating to the operations of the work area.
  • Proven well developed oral and written communication skills including the ability to build relationships, liaise and negotiate with community and government services and colleagues.
  • Experience in undertaking a broad range of administrative tasks and maintaining clear and sound record keeping practices.
  • Demonstrated ability, both independently and as part of a team to consistently achieve results, manage and report against workloads and competing priorities, promote and adapt work practices in response to changing demands within the workplace.
  • Experience in using a range of IT business and office applications is preferred.
  • Relevant tertiary qualifications in Social Work, Community Development, or a related field is desirable.


If this sounds like you:

Apply! Or drop me a line at jbandiola@infopeople.com.au OR give me a call on 0282274524 to discuss further. If we believe you're a good match, we'll get in touch with you to let you know the next steps!

Infopeople - Josie Bandiola
Reference Number:
3773534
Contact Details:
0282274524
Profession:
Information & Communication Technology > Other
Company:
Date Posted:
23/04/2024 8:31:00 AM

Interested in this job?

Similar Jobs