Senior Client Engagement Officer, ACT, 2 Months - Information & Communication Technology
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Senior Client Engagement Officer, ACT, 2 Months

Location:
Canberra
All Canberra
Work Type:
Contract
Salary:
to
  • Customer Service
  • Client Needs Assessment
  • Documentation Management
Key Accountabilities
  • Delivery of high-quality customer service and targeted tenancy support.
  • Extensive outreach and field work to conduct client visits in tenanted properties to ensure property standards are being upheld and provide maintenance support.
  • Upskilling and mentoring of team members with a view to embedding best practice.
  • Assessment of complex client needs and development of actionable strategies to sustain tenancies, match housing and wrap-around services.
  • Field work to conduct client visits, ensure property standards are being upheld and provide maintenance support.
  • Respond to written and verbal complaints, plans communication strategies and effective operational communications.
  • Represent Housing ACT at various forums, advocate for complex clients and maintain collaborative internal and external relationships.
  • Develop ideas for service improvement and operational change.
  • Prepare, monitor, and track documentation.
  • Manages and tracks files, analyse and interpret data, prepares accurate reports.


Key Requirements
  • High level organisational skills, including the ability to work to deadlines and KPIs
  • Experience in delivery of high quality customer service in office and outreach environments
  • Well developed communication skills and the ability to communicate effectively with complex and vulnerable clients
  • Ability to understand and apply relevant legislation, policies and processes
  • Experience in tenancy management and/or community services will be highly regarded
  • Relevant tertiary qualification in leadership, management, social work and community services or a related field are desirable but not essential


If this sounds like you:

Apply! Or drop me a line at jflores@infopeople.com.au OR give me a call on 02 8310 6501 to discuss further. If we believe you're a good match, we'll get in touch with you to let you know the next steps!

Infopeople - Jun Flores
Reference Number:
3769417
Contact Details:
02 8310 6501
Profession:
Information & Communication Technology > Other
Company:
Date Posted:
11/04/2024 11:02:00 AM

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